Carrot to launch 24/7 phone support for members globally 

Fertility care and family-forming journeys are often both unpredictable and time sensitive. In vitro fertilization (IVF) and egg freezing require carefully timed medication injections at home. Those pursuing adoption may wait for a call telling them their baby was born hours away — and they need to leave now. Rules and regulations around fertility and family-forming care are confusing and subject to change, especially for those navigating cross-border care. 

Getting questions answered in the moment is crucial. That’s why Carrot is launching 24/7 phone support for members all around the world on January 1, 2024. Members will have access to live, on-demand support from expertly trained care navigators in more than 300 languages covering 130+ countries globally. 

Members simply call a phone number any time to connect with trained care navigators who specialize in personalized, localized, and culturally competent fertility, hormonal health, and family-forming experiences. This announcement expands access to phone support that some U.S. members have enjoyed throughout the last year, with satisfaction scores from both members and customers consistently at 90% or higher. Expanding this capability globally will ensure Carrot members continue receiving award-winning high-touch care personalized through technology — and personal through human support. 

"This is our first time using all of this, and we were unsure how our deductible works with IVF. We have been trying to have a child for seven years, and it has been a road. We have been through the ringer, and it so nice this Carrot benefit exists. You have saved my life today. Thank you so much." - Carrot member

Multiple studies have shown that fertility and infertility challenges are among the most important and, in many cases, stressful healthcare experiences in people’s lives. Having access to trained, compassionate specialists at any time helps remove uncertainty and gives members the peace of mind they need to take their next step with confidence.

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